APPLEBOOKINGS

Your Source for
Apple Vacations!

Below see the answers to some of the questions that our customers have asked in the past. If you don't find the answer to your question, please feel free to contact us. We look forward to hearing from you!

About Apple Vacations

Why use AppleBookings.com to book my Apple Vacation?

Apple Vacations can only be booked through one of their authorized agents; Book through us to receive your discount.

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How do I book an Apple Vacation?

Apple now has 2 ways for you to book your dream vacation! Shop On-Line, then Click and Go! Use our website to browse Apple's wide array of hotels on the best beaches in world and choose the perfect destination and resort. Then, access our new state-of -the-art "Book It!" feature, and you can customize your vacation with your preferred flights and hotel. Contact a Travel Professional to Book! You can also contact Kirk, your Apple Vacation consultant to book your Apple Vacation by phone at 1-866-346-7447 or at cruisequarters@wowway.com Enjoy the convenience of shopping at home and the option of booking on-line, along with the security of an experienced travel professional to follow up with on any of your questions or concerns. Personal service via the internet...what could be better!

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What does the Apple Hotel Rating beside the hotel name mean?

Apple Ratings are based on the opinions of hundreds of thousands of Apple vacationers who complete our Vacation Satisfaction Questionnaires. We want your opinions too, so that we can continue to offer you the best service and value! 6 Apple - A luxurious resort/hotel offering the highest standards and widest variety of dining and amenities 5 Apple - An excellent resort/hotel with superior first-class accommodations and guest services 4 Apple - A first-class resort/hotel or condo with a good selection of guest services 3 Apple - A comfortable hotel or condo with simple accommodations and public areas 2 Apple - A modest hotel or condo with limited choice of amenities 1 Apple - A basic budget hotel or condo with few public areas or amenities

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What are Golden Apple hotels?

With such a wide range of fabulous accommodations, choosing the perfect hotel isn't easy. When you select a Golden Apple hotel, you can be assured that you've made an outstanding choice! Every year, our vacationers honor a select group of hotels with our Golden Apple Hotel Award. This award is given to those hotels who have earned exceptional ratings on our Vacation Satisfaction Questionnaires, completed by Apple vacationers upon their return home. Some are moderate and others deluxe, but all Golden Apple hotels offer an exceptional standard of quality, service and value.

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Does Apple Vacations provide vacation packages from my departure city?

Apple Vacations offers charter air vacations to many popular destinations from across the US, in addition to scheduled air service from 150 gateways.

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What is "Value Plus"?

With Apple's Value Plus features, you always get more than what you pay for! We've teamed up with many of our hotel partners to load extra value into your vacation package! Refer to the hotel's web page or brochure description and look for the Value Plus symbol to find exceptional features like these: FREE room upgrades FREE food & beverage credits FREE full American breakfast daily FREE or discounted golf greens fees FREE scuba diving, tours and more FREE or value priced weddings FREE Kids - kids play, stay & eat free! Optional value-packed meal plans

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Which airline will I fly with for my Apple Vacation?

That will vary depending on where you are departing from and your destination. Apple uses popular USA 3000 Airlines for most of it vacation flights. Additionally, Apple uses other major scheduled service airlines available for the flexibility of daily departures and daily returns.

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Is there a difference between charter and scheduled air packages?

The term "charter" refers to aircraft used specifically to fly Apple Vacations customers to many major sun destinations. Our Charter flights are typically non-stop, and you have more time to enjoy in the destination. Typically, charter flight times are better, the package vacation price is less, plus hot meals are served on board with first run movies and better on-time performance overall. Plus, you avoid the hassle of connections and subsequent threat of lost baggage on scheduled service flights. All Apple Vacations charter flights also offer complimentary in-flight meals and soft drinks. Another benefit is that your luggage will be removed quickly from the aircraft and will be ready to board your resort transfer once you arrive. Apple Vacations strives to make your vacation experience the best possible, by managing the vacation process from the time you check-in at the airport, until you arrive at your resort. We are there to help you along the way until the time you arrive back home. Apple Vacations also offers scheduled air packages to every major sun destination. "Scheduled Air" refers to the transportation portion of your vacation that includes major airlines with schedules at various times and days of the week. Apple Vacations offers scheduled air packages from over 200 cities nationwide to those destinations where we do not offer non stop charter service; and also to complement our charter schedules to those destinations where we do offer charter service but need additional seats due to high demand. Scheduled air packages give you the most flexibility in departure and arrival times when traveling to a destination.

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If I need to cancel a trip at the last minute and Apple Vacations is closed, what should I do?

To cancel your trip at any time, please contact your Cruise Quarters & Tours travel consultant as soon as possible. After business hours or on a holiday when Apple Vacations is closed, Last Minute Cancellations can call 1-866-860-AVOK (2865). This number should only be used if you cannot contact your travel consultant. You can leave a message at any point prior to your flight departure if you choose to cancel, and you will get a full refund in Vacation Certificates.

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What will be included on my Apple Vacation?

Your package price includes roundtrip airfare, baggage handling, resort transfers to and from the destination's airport*, services of an Apple Representative in-resort, and hotel accommodations, taxes and gratuities.
When you purchase an All-Inclusive package, all of your meals, drinks, gratuities, entertainment, and a variety of watersports are included in addition to the above.
*Airport/hotel transfers are not included in Puerto Rico.
For Europe, hotel transfers, baggage handling, and services of an Apple Representative at hotel are not included.

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What should I do if I have a special request to make for my Apple Vacation?

Apple Vacations will provide the services and facilities of your vacation package as described in our catalog and confirmed on your invoice. If you would prefer special arrangements other than those described, such as adjoining rooms or rooms on a lower floor, special meals or specific assistance needed, we will be glad to pass on your special request to the appropriate vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, Apple Vacations cannot guarantee that unless otherwise specified, these requests will be fulfilled.

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What items are not included in my Apple Vacation?

Unless specified, wines, liquors, meals, sightseeing and excursions are not included in the price of your vacation. Passport and visa fees, port and embarkation fees, laundry, telephone calls, other items and services of a personal nature, tips to airport baggage handlers are not included in the price of your vacation. Departure/immigration taxes, passenger facility charges, September 11 Security Fee and any applicable fuel surcharges are not included and will be invoiced and collected with final payment. In some instances, departure taxes or tourist card fees are payable at the airport on your day of departure or arrival.
Please note: Tourist Cards for the Dominican Republic must be purchased at your resort airport upon arrival. Hotel taxes are not included in Bermuda. Energy Surcharges are not included in Nassau and at The Mill Resort & Suites Aruba.

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Preparaing for your trip

What do I need to know about safety at a resort?

Traveling to destinations, domestic or foreign is rewarding and exciting. Tourists must be aware, however that potential problems and risks to your personal safety could exist everywhere. Please use the same personal safety precautions and common sense on your vacation that you would at home. Example: apply sunscreen, don't swim alone, avoid display of cash and be especially careful of low railings on hotel balconies. Avoid venturing out alone; beware of dark places and isloated areas...just as you would at home.

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Will I need to show identification when I travel within the US?

If you are traveling by air to Hawaii or to any of the Ski resorts in the U.S., you will be required to show photo identification when checking in at the airport. A valid photo driver's license is acceptable.

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Are there special requirements when traveling with minors?

Minors 17 and under require an original state-issued birth certificate with an affixed or raised seal or a a valid passport. We regret that we cannot accept unaccompanied minors on any of our vacation packages. Anyone traveling who has not reached 18 on their departure day will be denied boarding if not accompanied by an adult. See below for additional information on traveling to Europe, Aruba, Dominican Republic and Mexico.

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Is there anything I should know about traveling with an infant?

Infants under 2 years of age throughout the duration of their vacation fly & stay free, but must sit on an adult's lap and do not receive a separate baggage allowance. Please note that some scheduled airlines may charge infants for air related taxes and some countries do charge infant departure taxes. Any such charges (by independent suppliers or governments) are the responsiblity of the client. Also, remember to bring your child's state-issued birth certificate with raised seal as proof of citizenship. For Europe: All children, regardless of age, must have a ticket. Children under 2 years old are considered infants and are not provided with an individual seat. The fare for a lap child is approximately 10-20% of the adult fare. If you choose to purchase a seat, the percent discount off the standard adult fare varies by country of origin, destination, season and fare type. Check with your travel agent for details. Land arrangements for infants under two are free of charge, provided they are accompanied by two full paying adults, and extra incidentals such as crib and food is paid to the hotel directly.

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What is the baggage allowance for air travel?

CHECKED BAGGAGE ALLOWANCE IS UP TO TWO PIECES TOTALING 44 LBS PER TICKETED PASSENGER; 70 LBS PER TICKETED PASSENGER FOR EUROPEAN DESTINATIONS. Carry-on baggage is limited to one bag per person. The dimensions of the carry-on cannot exceed 45" linear. PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN. If accepted, there will be additional charges. Anyone attempting to check-in excess baggage should arrive at the ticket counter a minimum of 2 hours prior to departure (3 hours for Mexicana Airlines), or risk being denied boarding. Infants under age two do not receive a separate baggage allowance. Apple Vacations accepts no liability for loss or damage to luggage, although maximum care will be taken to ensure safe handling. Regulations are subject to change, so please consult your travel agent for the most updated information.

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What are the requirements for proof of citizenship when I travel with Apple?

Proof of citizenship is required for all US citizens when travelling outside of the continental US. Requirements may change, so see your travel agent for the latest details. Married women using a passport or birth certificate in their maiden name must bring along a copy of their marriage certificate or risk being denied boarding. Be sure to carry with you one of the following when you check-in at the airport:
- Valid US Passport, or
- Original state-issued birth certificate with an affixed or raised seal AND valid government issued photo ID (i.e. current driver license)
FAILURE TO COMPLY WILL RESULT IN DENIED BOARDING!
A valid US Passport is the preferred document of citizenship since it speeds up immigration processing on your return to the United States.
If you are not a US citizen, contact the consulate of the country to which you are traveling for current requirements.

PLEASE NOTE:
A valid US Passport is the ONLY acceptable form of Proof of Citizenship when traveling to these countries:
Costa Rica
Belize
Guadeloupe
Barbados
Tobago
For Barbados, the passport must be valid for 6 months from the day of arrival. For Costa Rica, the passport must be valid for 90 days from the date of arrival.

For travel to Europe, the following applies:
A valid U.S. passport is required of all tour participants and must be valid 6 months after date of return. Non U.S. citizens must consult with the appropriate consulate to determine if any visas are needed. Failure to comply with these requirements will result in denied boarding.

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